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Terms of use

Sales Regulations / Terms and Conditions of Sale for distance contracts, effective from 29/05/2019.

I. General Provisions

1. These Regulations are an integral part of the contract for the sale of products offered by BLUESUITCASE Sp. z o.o., ul. Szlachtowskiego 12B, 30-132 Kraków, NIP 6772453064.

2. The sale shall take place via the Internet between the person placing the order in the online store, hereinafter referred to as the Customer, and BLUESUITCASE Sp. z o.o., hereinafter referred to as the Seller.

3. Each Customer purchasing products offered by the Seller is obliged to familiarize themselves with the regulations.

II. Object of Sale

4. The object of sale is products presented on the webpages of the online store.

5. All products offered in the online store are brand new, free from physical and legal defects, and have been legally introduced on the Polish market.

6. The Seller is obliged to supply goods free from defects in accordance with the provisions of Articles 556 and 5561 - 5563 of the Civil Code Act of 23 April 1964 (i.e. Journal of Laws 2014, item 121 as amended).

7. The prices of all products displayed on the website of the online store are expressed in Polish zlotys and include 23% VAT. The gross price of the product does not include the cost of delivery.

8. The Seller regularly updates the offer of his products presented on the website of the online store.

9. In the store payments are handled by PayU S.A. Payment for the order is made by means of a quick online transfer, with payment cards (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro) or BLIK before delivery of the goods (prepayment).

10. By accepting the Regulations, the Customer purchasing the offered products agrees to the issuing and sending of invoices in electronic form by the Seller in accordance with the Regulation of the Minister of Finance of July 14, 2005 on the issue and transmission of invoices in electronic form, as well as the storage of such invoices and making them available to a tax or fiscal control authority (Journal of Laws 2005, No. 133, item 1119) and the rules for issuing, sending and storing an electronic invoice. Consent to receive invoices in electronic form is tantamount to resignation from receiving invoices in paper form.

11. The Customer's acceptance does not exclude the Seller's right to issue and send invoices in paper form.

12. The Seller shall issue and send invoices in electronic form guaranteeing the authenticity of their origin and the integrity of their content.

13. The Seller shall not be liable for incorrect data of the Buyer indicated by the Buyer during a one-time purchase as appropriate for issuing a VAT invoice.

14. Each invoice in electronic form shall be delivered to Customers via e-mail to the e-mail addresses provided by the Customer in the registration form. Changing the Customer's email address requires that the Seller be notified in writing or electronically. In the absence of notification by the Customer to the Seller about the change in the e-mail address, correspondence sent to the existing e-mail address shall be considered to have been properly delivered.

15. The Customer is entitled to withdraw acceptance in accordance with § 3 para. 4 of the Regulations by way of a written declaration of intent to the following address: BLUESUITCASE Sp. z o.o., ul. Szlachtowskiego 12B, 30-132 Kraków or by e-mail to In the event of withdrawal of the acceptance from the day following the date of delivery of the Customer's statement on withdrawal of acceptance, the Seller loses the right to issue and send invoices to the Customer in electronic form.

III. Sale of digital content

16. Digital content shall be sold on the principles set forth in these Regulations.

17. Digital content shall be understood as data generated and delivered in digital form.

18. In contracts for the supply of digital content, the Seller acts exclusively as a distributor. The Seller is not the licensor of the distributed digital content, and the license agreement is concluded between the licensor and the Customer, who is the final recipient of the distributed digital content.

19. The conclusion of the license agreement between the licensor and the Customer takes place through the acceptance of the license agreement during the installation of the digital content by the Customer, or in the absence of the requirement to accept the license agreement – pursuant to the provisions of the Act of 4 February 1994 on Copyright and Related Rights (i.e. Journal of Laws of 2006 No. 90, item 631, as amended).

20. In the event of digital content being provided on an intangible medium, the Seller shall be liable only for defects related to the operation of the medium. The seller shall not be liable for the defects of the distributed digital content. The licensor shall be liable for the defects of the distributed digital content.

21. The fulfillment of the performance from the agreement on the supply of digital content that is not recorded on a tangible medium occurs, with the consent of the Customer who is a consumer, before the expiry of the period for withdrawal from the agreement referred to in article 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827).

22. In the event that the Customer who is a consumer consents to the commencement of performance before the expiry of the period for withdrawal from the agreement, pursuant to article 38 section 13 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827) he does not have the right to withdraw from such an agreement.

23. Pursuant to article 38 section 9 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827) the Customer who is a consumer shall not have the right to withdraw from a distance contract in which the object of the performance are audio or visual recordings or computer programmes delivered in a sealed package, if the package was opened after delivery.

IV. Execution of the order

24. Orders in the online store can be placed via the website (online store). For this purpose, a purchase must be made on the website and the provisions of these Regulations must be accepted. The time of the execution of the order when paying with a payment card is realized from the moment of obtaining positive authorization of payment.

25. The User has an opportunity to make purchases in the online store, is entitled to receive individual discounts, is entitled to participate in promotions and competitions and review equipment without the need for moderation and acceptance on our part.

26. Providing personal data in the form is voluntary, albeit necessary for the implementation of the sales agreement concluded with the Seller. The Customer has the right to access their data and correct them.

27. In order to purchase products in the online store, click on the selected product and place an order.

28. The validity period of a placed order is 7 days. In the absence of contact with the Customer after the expiry of this period, the order is automatically canceled.

29. Confirmation of the conclusion of the agreement will be sent to the Customer to the e-mail address indicated by the Customer in accordance with point 14 of these Regulations.

V. Delivery

30. Deliveries of products ordered in the online store are made exclusively within the territory of the Republic of Poland.

31. Purchased products are delivered in accordance with the Customer's will via a courier company or parcel machines.

32. The cost of the delivery of purchased products is indicated on the website

33. The deadline for the implementation of the sales contract is from 1 to 10 working days. Delivery time is given for each product.

33. In the event that the Seller cannot fulfill the obligation due to even a temporary inability to fulfill the performance of the properties ordered by the Customer, the Seller may release himself from the obligation by fulfilling a substitute performance, corresponding to the same quality and purpose and for the same price or remuneration, at the same time informing the Customer in writing about his right not to accept this performance and withdraw from the agreement, with the return of the item at the expense of the Seller. In such a case, the Customer has the right to withdraw from the agreement in the manner and on the terms specified in article 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827). The return of the item is then at the expense of the Seller.

34. If a parcel is delivered by a courier, its collection requires a written receipt. Upon delivery of the goods to the Customer, the ownership of the goods, rights and all risks associated with the possession and use of the goods, in particular the risk of loss or damage, shall pass onto him.

35. In the event of any damage to the equipment that may be associated with the delivery, it is recommended to report it within 24 hours from the date of receipt of the package at and within 7 days directly to the courier or machine service company.

36. Any damage to the equipment that may be associated with the delivery, despite the absence of damage to the outer packaging (mechanical damage to the contents of the shipment, quantitative deficiencies, incompleteness of the shipment, etc.), it is recommended that the Customer report within 24 hours of the receipt of the shipment at info @ sleepon. eu and prepare in this respect a damage report with the shipping company.

37. In the event of one order consisting of many products which differ in the manner of their packaging, in particular due to their size or differences in the time of order execution, the Seller may divide the order into smaller shipments. In the situation described, the cost of delivery provided to the Customer in the order summary does not change, but is divided into individual shipments. In a situation where a part of the order is cancelled - regardless of the reasons, correction and reimbursement are subject only to those delivery costs that have been assigned to the canceled part of the order.

VI. Right of withdrawal

38. A Customer who has entered into a distance agreement may withdraw from it in writing without giving a reason within 14 days of the date of delivery of the item. The declaration of withdrawal from the agreement should be sent to the address of the Seller's registered office (indicated in Title I, point 1 of these Regulations). allows you to submit a statement electronically to the email address:

39. The right to withdraw from the agreement without giving a reason does not apply to the Customer if the Buyer has opened a sealed package of goods, which after opening cannot be returned due to health protection or for hygiene reasons.

40. The 14-day period, counted from the day of delivery of the item, shall be understood as taking possession of the item by the consumer or by a third party indicated by the consumer other than the carrier.

41. The Customer shall be responsible for any reduction in the value of the item resulting from its use that goes beyond what is necessary to determine the nature, characteristics and functioning of the item.

42. Most of the products available in the online store have protective films on the elements most vulnerable to damage. It is therefore recommended that the protective films from these items be not removed for a period of 14 days after delivery.

43. The goods should be returned immediately after receiving a confirmation of receipt of information on withdrawal from the contract, no later than within 14 days, in an unaltered state.

44. In the event of withdrawal from the agreement of sale of the goods purchased in a set with another product, the entire set is returned.

45. The costs of direct sending (return) of goods to the Seller in connection with the withdrawal from the agreement without giving any reason within 14 days from the date of delivery of the goods shall be borne by the Customer.

46. If the Customer has chosen a method of delivery other than the cheapest usual delivery method offered by the entrepreneur, the entrepreneur is not obliged to reimburse the consumer for the additional costs incurred by him. When the payment has been made by payment card, the refund will be made to the card used for the payment.

47. The rights and obligations set out in points 49-55 of the Regulations are available only to Customers-Consumers purchasing products by way of a distance contract within the meaning of Art. 2 clause 1 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827). informs that it does not sell products on the basis of agreement concluded off the premises (acquisition, etc.).

VII. Complaints

48. Every Customer who has a sales contract has the right to lodge a complaint.

49. In the event of a technical fault, please contact the Seller by phone or electronically.

50. After the complaint is considered by the Seller, the Customer shall receive an e-mail containing further instructions for the complaint procedure.

51. The claimed product should be delivered to the address provided by the Seller.

52. It is recommended that each Customer legibly mark the complaint consignment with the number assigned by the Seller. Its lack makes it impossible to identify the complaint and significantly delays the consideration of the case.

53. The complaint having been considered, the Customer shall receive service documentation describing the result of the service expertise.

54. The majority of products offered by the Seller have a manufacturer's, an importer's or a Seller's warranty. The terms of the guarantee are always specified by the guarantor. The above provision does not exclude, limit or suspend the Consumer's rights under the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827).

55. In the event of the sale of goods in trade between entrepreneurs pursuant to art. 558 § 1 of the Civil Code the parties exclude the liability of the seller under the warranty for physical and legal defects of things, in particular they determine that he does not bear any responsibility also for hidden defects of the object of sale.


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